Over 50 dedicated field service personnel globally, focused on reducing fuel handling equipment downtime through flawless execution and use of lessons learned gained from supporting over 12 sites annually
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Outage Support
Over 30 full time field service technicians supporting fuel handling equipment activities globally, year-round
Technicians leverage a library of pre-scripted troubleshooting plans to quickly identify resolutions to reduce downtime during outages
Extensive database & training developed by SME’s, leveraging 50 years of operational experience diagnosing FHE issues
Ability to leverage knowledge center and software simulators to assist in field troubleshooting
24x7 Customer Support
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Global Westinghouse Outage Control Center with access to highly trained fuel handling equipment engineers to develop solutions & troubleshooting plans
Dedicated technical support line providing immediate technical assistance including emergent troubleshooting & spare parts support
Installations & Pre-Planning
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Decades of extensive installation & commissioning experience globally
Shortest installation times in the industry
Process mapping to ensure all parties are aligned with installation activities
Detailed schedule and installation plan – FMEAs
Installation team with specialized rigging partners
Asset Management & Bridging Strategies
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Programs to aid in identifying FHE weaknesses through extensive on site reviews allowing for reduced downtime until major modifications can be performed through the following activities:
• Predictive maintenance
• Spare parts & inventory analysis
• Part obsolescence identification
• Minor modifications & part replacement strategies
walkthrough examples
education
advanced capabilities
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